Welcome to shopGourmet.com! Our mission is to provide you with the best quality products and services at competitive prices. We are constantly updating our store with more items, promotions and special deals so stop by more often to see what's new.  If at any time you have questions regarding a product, a specific order, or availability, please feel free to call so that we can assist youWe have Customer Service Representatives Available M-F 8-4 CST: (815) 552-6018 or (815)552-6039

All frozen and refrigerated orders ship with either gel packs or dry ice in a box insulated with Styrofoam. We pack all our frozen/refrigerated orders in a chill dock/freezer section of the warehouse and that's where they stay until they are loaded on to the UPS truck. We have a maximum 2-day shipping policy, so orders are not sitting in a trailer/warehouse over the weekend with the potential of compromising the integrity of the product. All frozen and refrigerated orders process on Sunday, Monday & Tuesday and ship on Monday, Tuesday and Wednesday’s. 

SHIPPING

All orders include FREE UPS Ground as the shipping method within the continental US.  Orders will usually ship within 1 to 3 business days of when the order is placed. We do not ship to PO Boxes. We do not ship on weekends or holidays. We require a $17 intercept fee for shipments that are either re-routed after leaving our warehouse or are incorrectly addressed due to the customer’s error. We do not ship internationally currently. 

 

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We'd love to hear from you. Call us at 815 552 6018 OR 815 552 6039 and we'll be happy to answer any questions or comments you have regarding your shopGourmet.com order.

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