About Us

shopGourmet.com is committed to providing a wide assortment of the highest quality specialty gourmet food products and services at competitive prices.We currently have access to over 30,000 specialty and gourmet grocery products with new items added monthly. If you don’t see your item for sale, please contact us at (815)552-6038 so we can make it available to you.

What makes us different from other sellers of specialty food?

The biggest difference is we own all of our inventory, your order actually comes from our warehouse!  The vast majority of food web sites (98+%) are just virtual store fronts that pass your orders to others to fulfill.  This is why we provide 100% customer satisfaction...you are our customer, you are buying directly from us, you will be satisfied or your money back!

 

Shipping

All orders include FREE UPS Ground as the shipping method within the continental US. Orders to Hawaii and Alaska will be subject to an additional fee. Orders will usually ship within 1 to 3 business days of when the order is placed. We don’t ship on weekends or holidays. We require a $17 intercept fee for shipments that are either re-routed after leaving our warehouse or are incorrectly addressed due to the customer’s error. We do not ship internationally at this time.

 

Payment

We accept Visa, MasterCard, American Express credit cards through Stripe. We do not store any bank or credit card information.  If you have any questions or concerns about charges to your credit or debit card, please contact us. 

 

Privacy

shopGourmet.com respects the privacy of each and every customer and visitor of our site. We do not house customer financial data and never disclose personal information.

 

Return Policy

If there are any issues with your order, please contact us at 815-552-6038 or contact@shopgourmet.com. New condition items can be returned to us for any reason within 10 days from the delivery date with no restocking fee (you simply pay the return shipping). Refunds are processed through Stripe and take 3 to 5 business days to post to your account.

 

FOR ANY OTHER QUESTIONS CALL US ANYTIME MON-FRIDAY 8:00AM-5:00PM CST:

1 815 552 6038

 

 

 

 

Contact Us

Customer Service

Phone: (815) 552-6038
Email: contact@shopgourmet.com

Stay in Touch

Contact Us

We'd love to hear from you. Call us at (815) 552-6038 and we'll be happy to answer any questions or comments you have.

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