Revised December 2019
Changes in this Policy
KeHE may amend this Policy at any time without notice. Changes to this Policy may affect our use of personally identifiable information that you provided us prior to our notification to you of the changes. Please visit our Websites to obtain current information about our Policy.
KeHE uses various technologies to protect the confidentiality, security, and integrity of information volunteered or collected from users of the Websites. We do not require anyone to divulge any personally identifiable information to use the Websites. On occasion, KeHE requires a user to register, when for example applying for membership, events, or purchasing products or services. KeHE will not collect personal information about you unless the information is provided voluntarily by you.
I. Information KeHE Collects
The information we collect generally includes: (1) personal information you supply, including any credit card information used to purchase products, and (2) tracking information collected as you navigate through the Websites. KeHE processes personal data collected through its services on the lawful basis of legitimate interests to provide services to you. Such processing is necessary for the purposes of the legitimate interests pursued by KeHE or by our authorized service providers related to the services.
Information Collected from You
We may collect and store personally identifiable information that you provide to us. The personally identifiable information we request from you may include your: (i) country of residence; (ii) first, middle, and last name; (iii) age and date of birth; (iv) job title; (v) home or office phone and fax numbers; (vi) employer's name and address; (vii) home or office address; (viii) home or office e-mail address; (ix) KeHE member identification number, user ID, and password; and (x) credit card information (only if purchases are made) (collectively “Personal data”).
Information Collected Through Technology
Our websites also use Google Analytics, a service which transmits website traffic data to Google services in the United States. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. We use reports provided by Google Analytics to help us understand website traffic and webpage usage.
Our website utilizes third party service providers that process payments for products purchased on our websites, such as PayPal and We-Pay.
Information Is Not Collected Online from Children Under 16
KeHE does not knowingly collect any personally identifiable information online from children under the age of 16.
II. How KeHE Uses That Information
KeHE uses your personally identifiable information for the purposes for which it was submitted. For example, KeHE uses the information collected to enable a user to: (i) to receive KeHE newsletters and product and/or service announcements, (ii) to participate in KeHE sponsored meetings, tradeshows, events, programs, and activities (iii) make charitable contributions, (v) to purchase KeHE products, and (viii) such other use related to KeHE’s Website or its mission. We do not undertake to maintain any information about you for a duration greater than necessary to provide services to you or as provided by law, rule or regulation.
KeHE may use information about use of the Websites and aggregated information about you and other visitors to our Websites in order to improve our Websites and develop content and services that may be of interest to you and for its other business purposes.
III. Security Measures Taken to Protect Personally Identifiable Information
KeHE uses firewalls, vulnerability scans, and secure server encryption technology to protect personally identifiable information. KeHE also employs internal physical and technologic security measures to detect and block unauthorized intrusions to its computer systems. However, while we employ reasonable security measures to protect your personal information, please be aware that no method of electronic transmission is completely infallible, and we cannot guarantee its absolute safety.
IV. Information Sharing with Third Parties
Limited personally identifiable information we request from you (namely, your name and home or office address) is occasionally shared with KeHE’s our authorized service providers that perform certain services on our behalf. These services may include providing customer service, send you promotional material and registration information about events or goods and services offered by KeHE, performing business and sales analysis, and supporting our Websites functionality or other features offered through our Websites. These service providers may have access to personal information needed to perform their functions but are not authorized to share or use such information for any other purposes.
We may also provide your information to third parties to accomplish the purpose for which the information was submitted, such as providing your personally identifiable information to credit card processors to process a purchase.
We may disclose specific information in response to a valid court order, subpoena, government investigation, or as otherwise required by law, to enforce our websites policies, or to protect our or others' rights, property, or safety. We reserve the right to report to law enforcement illegal uses of the websites, or defend ourselves against third-party claims. We may also share information with companies assisting in fraud protection or investigation. We do not provide information to these agencies or companies for marketing or commercial purposes.
V. Rights in Relation to Your Personal data
KeHE enables users of its websites to update contact information and to opt out of the collection of personally identifiable information or particular communications or services by e-mail, telephone, or regular mail. There are two ways you can provide us with and consent to our collection of certain personal information:
E-mail Request - Links throughout our site provide you with the opportunity to contact us via e-mail to ask questions, request information and materials, or provide comments and suggestions. You may also be offered the opportunity to have one of our Sales Representatives contact you personally to provide additional information about our products or services. To do so, we may request additional personal information from you, such as your name and telephone number, to help us satisfy your request.
Enrollment - You may choose to enroll for one of our products or services where we will request certain information from you. Depending on the type of product or service that you request, you may be asked to provide different personal information. For certain products and services, we may require your name, address, telephone number, e-mail address, and credit card number. Other products and services may require different or supplemental information from you in order to apply.
Due to production, mailing, and system timelines, it may take some time to process your request. In addition, we may still use your information to communicate with you for other purposes, such as for customer service.
You may also to the following:
Right of access: Upon request, we will confirm any processing of your personal data and provide you with a copy of that personal data in an acceptable machine-readable format.
Right to rectification: You have the right to have us correct any inaccurate personal data or to have KeHE complete any incomplete Personal data;
Right to restrict processing; You have the right to ask us to suppress the processing of your personal data but KeHE may still store your personal data.
Right to object to processing: You have the right to object to your personal data used in the following manners: (a) processing based on legitimate interests or the performance of a task in the public interest/exercise of official authority (including profiling); (b) direct marketing (including profiling); and (c) processing for purposes of scientific/historical research and statistics.
Right to erasure: You may ask the us to delete or remove your personal data and we will do so in some circumstances, such as where we no longer need it (we may not delete your data when other interests outweigh your right to deletion).
Right to data portability: Effective 25 May 2018, you have the right to obtain your personal data from us that you consented to give us or that is necessary to perform fulfillment of member benefits with you. We will give you your personal data in a structured, commonly used and machine-readable format.
Right to withdraw consent: We rely on your consent to process your personal data, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on your prior consent.
Right to file a complaint with a supervisory authority: You have the right to file a complaint with a supervisory authority, in particular in the European Member State of your habitual residence, place of work or place of the alleged infringement if you consider that the processing of personal data relating to you infringes upon your rights.
You may exercise your rights by contacting us as indicated under “Contact Us” section of our website.
VI. Transfer And Storage Of Your Information
Please note information KeHE collects about you may be transferred, processed and/or accessed by us in the United States, or another country where we, or our Service Providers operate. Please be aware Personal data may be transferred to, and maintained on, computers located outside of your state or country where privacy laws may differ from and may not be as protective as those where you live. If you are located outside the United States and choose to allow us to collect information about you, please be aware that KeHE may transfer your Personal data to the United States and process and store it there.
Websites Hosting: KeHE’s Shop Gourmet Solutions works with Shopify, LLC as its web hosting services provider. Shopify is located Ottawa, Canada, and the websites are stored by Shopify in various locations throughout the USA. KeHE shares your data, including personal data you have shared, with our websites hosting service provider for the purposes of processing your data pursuant to your use of the services.
Third Party Links
The websites may also contain links to other third party websites that are not under our control. These websites may have their own policies or no policies at all, regarding privacy. You should seek and review these policies before providing information to these websites. KeHE has no responsibility for linked websites and provides these links solely for the convenience and information of our visitors. KeHE also maintains a strict "no-spam" policy and fully complies with CAN-SPAM Act regulations
Safely Using KeHE’s Services
Despite KeHE’s safety and privacy controls, we cannot guarantee the services are entirely free of illegal, offensive, pornographic, or otherwise inappropriate material, or that you will not encounter inappropriate or illegal conduct from other users when using the Services. You can help KeHE by notifying us of any unwelcome contact by contacting us using the information below.
Your California Privacy Rights
Under California Civil Code Section 1798.83 (known as the "Shine the Light" law), KeHE members and customers who are residents of California may request certain information about our disclosure of personal information during the prior calendar year to third parties for their direct marketing purposes. To make such a request, please write to us at the address below or email us at firstname.lastname@example.org with "Request for California Privacy Information" on the subject line and in the body of your message. We will comply with your request within thirty (30) days or as otherwise required by the statute. Please be aware that not all information sharing is covered by the "Shine the Light" requirements and only information on covered sharing will be included in our response.
Questions or Comments
KeHE Distributors, LLC
900 N. Schmidt Rd
Romeoville, IL 60446
ATTN: KeHE Solutions - Shop Gourmet Program